Privacy Policy

CoachPro (“we”, “our”, or “us”) respects your privacy.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use CoachPro.

CoachPro is where great coaches build great programs — and we believe trust is part of that.

1. Information We Collect

When you use CoachPro, we may collect the following information:

Account Information

Name Email address Password (encrypted) Billing details (processed securely through third-party payment providers)

Coaching Data

Player names Attendance records Practice plans Drill information Notes you create inside the platform

Usage Information

Device type Browser type IP address Pages visited Basic analytics about how you use the platform

We collect only what is necessary to operate, secure, and improve CoachPro.

2. How We Use Your Information

We use your information to:

Provide and maintain your CoachPro account Process payments and manage subscriptions Improve platform performance and features Provide customer support Communicate important updates Maintain security and prevent misuse

We process information to fulfill our service agreement with you, based on your consent, and for legitimate business purposes.

We do not sell your personal data.

3. Third-Party Services

We may use trusted third-party providers to operate CoachPro, including:

Payment processors (such as Stripe) Hosting providers Analytics tools Email service providers

These providers process information on our behalf and are required to protect it.

4. Payment Information

Payments are processed securely by third-party providers.

CoachPro does not store full credit card information on our servers.

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your data, including:

Encrypted password storage Secure hosting infrastructure Restricted internal access

No online system is completely secure. However, we take appropriate steps to safeguard your information.

6. Player Data & Responsibility

Coaches may enter player names and attendance data.

You are responsible for ensuring you have appropriate consent from parents or guardians when collecting and storing player information.

CoachPro acts solely as a platform for coaches and does not independently collect player data beyond what coaches provide.

7. Cookies & Analytics

CoachPro may use cookies and analytics tools to:

Understand how coaches use the platform Improve performance Diagnose technical issues

You may adjust cookie settings in your browser at any time.

8. Data Retention

We retain your data while your account is active.

If you cancel your account:

Your data may be retained for up to 60 days for backup and operational purposes. After that period, data may be permanently deleted unless legally required otherwise. You may request earlier deletion by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

Request access to your data Request correction of inaccurate data Request deletion of your data Withdraw consent for certain uses

To make a request, contact:

[email protected]

10. International Data Transfers

Your information may be processed in Canada, the United States, or other jurisdictions where our service providers operate.

11. Children’s Privacy

CoachPro is intended for use by coaches.

We do not knowingly collect personal information directly from children. Player information entered into the system is provided by coaches.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

If changes are significant, we will notify users via email or within the platform.

13. Contact Us

If you have questions about this Privacy Policy, contact:

CoachPro

Email: [email protected]

Website: coachpro-app.com

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).